Returns
Thank you very much for your order on rabeanco-rabeanco.com.
Customer satisfaction is our prioritized concern, only products passed our serious quality checks could be dispatched.
As a part of a hassling-free online shopping experience, No Question Asked Exchange could be made within 30-Day from the date of delivery when the item is still brand new un-used and could be re-packed in its original packaging (together with all packing, stuffing, wrapping, accessories and gift item).
Exchange is eligible for 1 time only. Please be noted that we offer free shipping aboard to the destination only, and there is no any kind of free return nor return shipping label available under any kind of circumstances.
Discounted and Sales items from the Outlet are not eligible for exchange and return.
When return is needed, we are offering a return service at an "use at own expenses" charge-based, which include self-paid return postage, return handling fee and customs duty generated when importing to the destination country (if any).
If you decided to make a return, please re-pack the product in its original packaging (together with all packing and gift item) and send us back (please use a registered/recorded service with tracking ID) to us, and copy us with the tracking information once you have posted.
Once the return item arrived, we will inspect and arrange for exchange or refund immediately. For refund, it will be loaded back to the original payment source in around 3 - 5 working days. Since returned items will not be available for sell online anymore, and will have to be arranged to outlet shops after check-up, a 10% handling fee will be charged on all kind of returns (in which all of the full amount is charge by Bank/logistics courier directly as an online payment gateway and service charge, not actually collecting by us ).
Furthermore, if there is any import tax/vat/tariff generated, and it will not be refundable upon any kind of return, as it is collected by the government official when the shipment entering the country already.
For a reference to the local tax/vat/tariff rate, please visit: Link
Incomplete products, such as missing accessories, gift items, tags and labels, or without packaging, also returned at a damaged, worn, soiled or with signs of wear or fitting will not be accepted, or we will charge for a cost per the situation, and we reserved the rights on all decisions.
Since each transaction has already occurred in various systems and payment platforms, order requested to be cancelled will be calculated and processed the same as a return.
Customer can self-serve for requesting the return at the Order Page or by contacting us.
Below is the simple return terms in a chart:
|
|
Exchange |
Cancel/Return |
|
Terms |
1 Time, |
No question asked |
|
Return Window |
30 Days |
30 Days |
|
Return Shipping Cost |
Buyer |
Buyer |
|
Exchange Shipping |
Free |
- |
|
Handling Fee |
- |
10% |
|
Condition of Item |
Only un-used in original condition |
Only un-used in original condition |
* As we are the official eShop, since we do not have any direct relation to any local retail chain shops running by different regional distributors, exchange and return could only be made by post.
* RABEANCO.RABEANCO products are constructed using only the best materials including finely crafted with painstaking attention to detail and design and hand-finished to ensure the premium quality guaranteed by the RABEANCO.RABEANCO trademark, and also the sheer layers of leather dye and protective coat applied onto the surface to allow the leather to maintain its natural finish.
* The presence of minor flaws, discreet shade differences and natural marking in the leather heighten the quality and uniqueness of the materials and should not be treated as defects. Random, small scratches and colour differences are only some of the identifying characteristics of genuine leather and should not be treated as defects.
A limited numbers of OUTLET products may with some minor signs of display, fitting or longer shelf time. Such signs would not affect the overall quality of products, and are reflected on the discount price offered, with our gratitude to your efforts on sustainability.
* If you can provide sufficient evidence and proof that your purchased item arrives in defective or broken condition, wrong item has been sent or purchased item damaged in transit which is not as described or in a condition or/and is totally different from our website promoted, please feel free to contact us.